Questions & Answers
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Warranty and Returns
Please clcck here to read our warranty & return policy before sumbit a return request
How long is your warranty?
We have different lifetime warranty on all of our parts.Please check the concrete information here.
1,For phone internal parts replacementÂ
GUPFIX is pleased to provide our customers with half year warranty, even after installation, provided there is no physical damage to the part.Â
2,For repair tool and device
For small tools we offer 180 days warranty in case of quality problem. For repair devices,the whole machine warranty is 1 year,the spare parts inside machine like heating core is guranteed for three months. You can apply for a replacement of spart parts within the warranty date
3,For software product
Once the key is activeated and can be used normally, no warranty service wil be provided
Can i choose refund or exchange for a replacement if the item is defective?
Yes,GUPFIX offers both a refund option and exchange option for returns. Once a return is approved and received, We will provide the corresponding compensation or replacement according to your request
I accidentally damaged the defective item ,can i still return it?
If there is damage to the product (ex. torn cable, cracked glass) we are unable to warranty the item.
I'm not sure which order my defective part came from.what should I do?
That's okay. You can just send it back with a note telling us you're not sure which order the part is associated with and someone in our RMA team will take care of the rest.
What address should i send my return to?
When you submit a request for a return, our Customer Service Team will advise you of the warehouse address to send your item.
What is the GUPFIX's return & refund process ?
To apply for an item return or refund, please follow the steps below:
Step 1: Submit Return Request
Submit your request(on Footer) to or send email to our Customer Service Team (xurun@gupfix.com) within 5 working days of receipt. Your email should include the following details: Order number Item number An explanation of the reason for your return Photo evidence clearly supporting the damaged/faulty item (please attach to the email): Maximum 3 images, each no larger than 2MB in size. We accept .jpg, .gif, .png file formats.
Step 2: Approval
Once our Customer Service Team has reviewed and approved your request, we may notify you by email to send the item to our nearest domestic warehouse processing facility. Please note that the need to return items will be assessed on a case-by-case basis.
Step 3: Return Item
If you are required to return your item, we must receive your package at our warehouse processing facility within 10 working days from the date we approved your request. We will inspect all returned items and if eligible, we will award a refund or resend you a brand new item.
Do you pay for the return shipping cost and insurance?
We share the shipping costs associated with a return for replacement. The customer pays for return shipping and insurance, and we will pay to ship the replacement. We encourage all return packages to be insured. We are not responsible if packages are lost or damaged during shipment.
Is it necessary to offer tracking number for the returned item?
Yes, we require that you track the returned item.
How do I get a refund?
As you have paid through PayPal or Stripe, we'll refund your payment back into your PayPal account or your credit card. This will usually be processed within 1-3 business days, and you will receive a confirmation email when complete.