Questions & Answers

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    CONTACT INFORMATION

    50 East 52nd Street
    Brooklyn, NY 10022
    United States

    +1322224332
    +4643758533

    info@google.com
    support@google.com

    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

    Quality and Customized

    What kind of quality internal parts do you sell?

    We understand that there are many different "grades" of internal parts available. Every supplier has a different method for grading their screens which causes a great deal of confusion for customers. At GUPFIX, we mainly offer two different grades of screens(but we can also provide specific quality as you request). OEM Grade A and original. While both are high quality, for the ender user who placed a retail order on our shop, we provide the OEM grade A for a default setting.If you need a original quality or other quality internal parts,please contact us at msus849834260@gmail.com or whatsapp (001-307-263-9921)

    What make your parts different than other suppliers?

    We understand the importance of providing quality replacement parts to our customers. The majority of our customers are small businesses which rely on GUPFIX to supply only high quality parts. If we provide low quality parts to our customers then not only will it hurt our customers business, but also reflect bad on our company. All screens/batteries/other internal parts/tools are tested one by one by our staff to ensure quality control. We will never sacrifice providing a lower quality part to earn an extra dollar. GUPFIX only stocks the highest quality repair parts available on the market. Our parts are sourced from top manufacturers, and hand-tested and inspected multiple times for quality assurance. We stand behind the quality of our products with a lifetime warranty on all products. Unfortunately if you are in the market for low quality refurbished screens, we do not provide that.

    Do you support dropshipping?

    Yes, after signing up a wholesale account successfully on our site.You can ask our customer support for a wholesale pricelist and an operated instruction to start the project

    Do you support OEM order to customized your own brand?

    Yes, as we are located on shenzhen,the largest electronics manufacturing market,we are already built up its resources and experiences for providing small customized order for the small business. But for customized products or mixture assembly kits,we have a MOQ request. Please contact us for details.

    We focus on small business and know small business well,hundreds of local brand were built and expend it's affect rapidly with our help.

    Can I become a regional or national distributor or agent?

    Yes, currently we are looking for regional or national distributors for a long term cooperation.But it request you sign up our wholesaler account successfully and have a stable and well cooperation for more than 3 months. After that, you can contact us to apply for a distributor or agent. We have target sale value once you bacome the regional or national distributor

    Why choose us?

    We understand our customers and their needs. As a supplier to hundreds of repair shops nationwide, we understand how important it is to ensure that our customers get only the highest quality parts at the lowest possible price..

    We can confidently say that we offer the most competitive wholesale prices on all iPhone, iPad, Samsung and other smartphone replacement parts because we are the battery and lcd screen factory. And we are locted on shenzhen,the largest electronics manufacturing market, we own the highest quality supply chain channel for other internal parts and electronics. We can also provide fast response for your global customers' need based on powerful logistic system in Shenzhen China.

    Ordering Information

    How do I make an order?

    Step 1: Register

    You will need to create an account with us first before being able to place an order. We will ask you for your details and send an email confirmation upon successful registration.

    Step 2: Sign in

    Once you have created an account, you may sign in with your username and password. We ask that you keep your password safe.

    Step 3: Browse & Shop

    You will be able to browser our product catalog or search for the item you are after by entering your item name and clicking search. To add items to your shopping cart, select the quantity and click ‘Add to Cart’. Your item should now appear in your Shopping Cart. You are also able to edit the quantity or remove items within your Shopping Cart.

    Step 4: Checkout & Place Order

    Once you have finished shopping and would like to check out, click ‘Proceed to Checkout’. This should take you to our Shipping and Payments page where you will enter your shipping address and shipping method (please note: shipping costs differ based on the method selected). Check your order details and click ‘Place your order’.

    Step 5: Make Payment

    An email will be sent once you have placed your order. You will need to pay for your order in full within 48 hours; otherwise your order will be cancelled in our system..

    Why was my order canceled?

    We kindly request that payment be made within 48 hours of placing an order. Please note that if payment is not received within two days, our system will automatically cancel your order.

    Is that any MOQ for order?

    No MOQ limited for shopping as we set up the reatils price.

    How to check my order status or view my order?

    You will be able to check the status and details of your current and previous orders by visiting My Account > Orders after you log in or input your order number in Home page left side bar without log in.you will get a E-mail doe tracking.

    Can I change my order?

    We regret to inform you that we do not currently provide the option to make changes to an order once it has been placed on the customer side. We recommend reaching out to us to confirm if any modifications are possible or alternatively, you may place a new order directly. Rest assured, we will consolidate and ship all your latest orders together..

    I'm having trouble placing my order,what can I do?

    If you encounter any difficulties with your order, our dedicated Customer Service Team is available to assist you. Please don't hesitate to reach out to us at msus849834260@gmail.com for prompt assistance.

    Can I cancel my order?

    To cancel your order prior to payment, please post comments or contact our Sales Team at msus849834260@gmail or through whatsapp(001-307-263-9921). However, if a payment is not received within 48 hours, your order status will be automatically changed to "Canceled.".

    Payment Information

    What methods of payment are accepted?

    We currently accept PayPal / Bank Remittance as methods of payment. We are working towards accepting credit card payments directly in future. Please check with us soon for any further updates. We apologize for any inconvenience caused.

    How do I pay using Paypal?

    Once you have submitted your order, you will be taken directly to the PayPal website where you can sign in and make a payment for your order through PayPal. Please note you have a 48 hour window where you must complete this process. Alternatively, you can also navigate to My Account > Orders, click on your order and make your payment.

    How do I know my payment has been successful?

    Once you have paid for your order through PayPal, a notification email will be sent to confirm your successful payment.

    Can I pay over the phone?

    If you do not want to place an order online, Please add our whatsapp(001-307-263-9921) or send email to us(msus849834260@gmail.com) and we would be happy to assist you in placing a phone order.

    Is my payment information secure?

    All personal data transmitted on our site is secured. We DO NOT store credit card information on our servers.

    Do you have pricelist and discounts for wholesalers

    The prices shown on our site are our retail prices. In addition to our already highly competitive pricing, additional wholesale discounts. Feel free to Sign Up for a wholesale account for additional discounts.

    Warranty and Returns

    How long is your warranty?

    We have different lifetime warranty on all of our parts.Please check the concrete information here.
    GUPFIX is pleased to provide our customers with a lifetime warranty, even after instillation, provided there is no physical damage to the part. To be eligible, you must first file for a return authorization number using our online RMA system before returning any parts to our facility. All return requests are handled on a case-by-case basis. Any item shipped back prior to contacting GUPFIX for authorization, will be sent back at the owner’s expense. Shipping cost is a non-refundable item. PLEASE NOTE: We will not accept any items back that are damaged due to an installation error such as a torn cable, broken or cracked screen, damaged LCD. A Return Authorization number does not imply that credit or exchange will be issued. It is only an authorization to return a product to us for evaluation. We reserve the right to reject any return based on its condition or non-compliance with our return policy.

    Can i choose refund or exchange for a replacement is the item is defective?

    Yes,GUPFIX offers both a refund option and exchange option for returns. Once a return is approved and received, We will issue store credit in terms of reward points for the current cost of the part(s.) We do not provide financial refunds for returned merchandise.

    I damaged the defective part removing it from a customers' device,can i still return it?.

    If there is damage to the screen (ex. torn cable, cracked glass) we are unable to warranty the item.

    I'm not sure which order my defective part came from.what do I do?

    That's okay. You can just send it back with a note telling us you're not sure which order the part is associated with and someone in our RMA team will take care of the rest.

    What address should i send my return to?

    When you submit a request for a return, our Customer Service Team will advise you of the warehouse address to send your item.

    What is the GUPFIX's return & refund process ?

    To apply for an item return or refund, please follow the steps below:

    Step 1: Submit Request

    Submit your request to our Customer Service Team (msus849834260@gmail.com) within 5 working days of receipt. Your email should include the following details: Order number Item number An explanation of the reason for your return Photo evidence clearly supporting the damaged/faulty item (please attach to the email): Maximum 3 images, each no larger than 2MB in size. We accept .jpg, .gif, .png file formats.

    Step 2: Approval

    Once our Customer Service Team has reviewed and approved your request, we may notify you by email to send the item to our nearest domestic warehouse processing facility. Please note that the need to return items will be assessed on a case-by-case basis.

    Step 3: Return Item

    If you are required to return your item, we must receive your package at our warehouse processing facility within 10 working days from the date we approved your request. We will inspect all returned items and if eligible, we will award a refund or resend you a brand new item.

    Do you pay for the return shipping cost and insurance?

    We share the shipping costs associated with a return for replacement. The customer pays for return shipping and insurance, and we will pay to ship the replacement. We encourage all return packages to be insured. We are not responsible if packages are lost or damaged during shipment.

    Is it necessary to offer tracking number for the returned item?

    Yes, we require that you track the returned item.

    How do I get a refund?

    As you have paid through PayPal, we'll refund your payment back into your PayPal account. This will usually be processed within 1-3 business days, and you will receive a PayPal email confirmation when complete..